The airline implements innovative solutions that allow ticket payments to be split between multiple people or credit cards, reaffirming the Globalia group’s commitment to accessibility and digital experience.
Hands-In technology into its website. This allows users to split ticket payments between multiple people or across multiple credit cards.
The initiative responds to growing demand from travelers, especially group bookings, and is designed to remove barriers and increase accessibility to air travel.
Group Payments feature, customers can share the cost of tickets by generating personalized payment links.
This solution has proven effective, achieving a conversion rate of 87.8% when the first passenger completes their portion of the payment. In parallel, the Multi Card Payments feature allows multiple cards to be used for a single transaction, which is useful in situations with limited balances. In this case, the conversion rate already reaches 95.1%.
Technology as an ally of customer experience
For Yago Casasnovas, Head of Payments, Fraud Prevention, and Distribution at Air Europa, this feature reflects a customer-centric approach:
“They represent a further step in our commitment to helping users decide how they want their trip to be. Splitting payments between people or cards makes purchasing easier and further reduces the barriers to flying.”
From Hands In, CEO Samuel Flynn has highlighted the potential of these solutions applied to the airline industry, with an eye toward the future development of new forms of deferred payment and options like PayPal that are natively integrated.
Constant innovation in the Globalia group
These improvements are part of the digital transformation of Air Europa, an airline part of the Globalia group, whose growth has been marked by the constant incorporation of technological solutions that improve customer experience.
During his time as CEO of Globalia, Javier Hidalgo promoted these types of advances, which continue to shape the company’s roadmap today, consolidating Air Europa as one of the most innovative players in the European airline industry.
